About Us

How CrystalStore started

CrystalStore was created in the early 2003. At first we sold retired and discontinued Swarovski items through Ebay and local second hand shopping magazines like Via-Via. Later through Marktplaats.nl.

Our Ebay store can still be found at: http://stores.ebay.com/CrystalStore-NL.
A few years later we launched our own online webshop in based in Leiden, the Netherlands. The name "CrystalStore" was based on the requirement for a business identity of its own which reflected what our company did.
With this store we had the opportunity to sell new current collections. With the introduction of the IBAN automated money transfers became easy between the Netherlands and the other countrys of Europe. For customers in the Netherlands we applicated iDEAL  to make instant payments easy and reliable.

We still have our store on ebay, please be advised that because of seller fees which are constantly increasing on Ebay, the vast majority of our items are much cheaper direct from our own website, plus we have over much more products available from our webshop than we have via Ebay.
European clients, for instance from the United Kingdom, also benefit from our flat rate postage rates, which do not apply to Ebay purchases.

The products we stock
 
We try to stock the latest range completely, or at least to deliver as soon as possible.
Because of the wide-range of retired and discontinued Swarovski products, we cannot hold stock of all of them for immediate despatch, but nonetheless, we do stock a vast range. We display information and photographs about the most popular items in addition to those in stock to allow collectors to familiarise themselves with these pieces and learn more about the retired Swarovski crystal products.

The products we sell

We inspect ALL items that we sell. Because we do thorough inspections, we have a very low return rate. We hold the majority of the items shown on our website in stock and wherever possible deliver to NL addresses the next day. We also offer an international delivery service so you can have your items shipped all over Europe and the rest of the world.

We aim to give you, our customer, the best service possible

We really hope you enjoy your shopping at CrystalStore. We think we’ve got it right, but we are always willing to listen to you! Customer feedback is of paramount importance to us. So, please drop us a line if you think we do it right or wrong.